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How Claiming for Accident Compensation Works

How does claiming for compensation work?

  • Get in touch for 100% free, no obligation advice
  • Your claim will be handled by specialist injury lawyers
  • Claim maximum compensation
  • Fast and easy application process


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    You deserve to know where you stand. We are here to put your mind at rest.

    We are here to help and support you – and each person that calls us is treated with compassion and respect. Just the way it should be. You may feel nervous about seeking compensation. But calling us doesn’t mean you have to start a claim. Maybe you have questions about your legal rights. Or perhaps you want to know more about the process of seeking compensation. We are here to give you free advice that will enable you to make clear decisions and focus on your recovery. We will never pressure you to make a claim that you feel unsure of. That’s a promise.

    Get in touch

    Simply call us or complete one of our contact forms. Our experienced and friendly advisors will take some details from you about the accident and will explain to you what happens next.

    Get free advice

    We will put you in touch with specialist solicitors who are experienced in accident claims like yours. They will be happy to offer a free claim assessment and let you know how they can help.

    You sit back

    If your claim has a reasonable chance of success then it will be accepted and your solicitors will be there to take care of your claim every step of the way. It really can be as easy as that!

    It’s always good to know where you stand

    If you’ve been injured in an accident, you could be entitled to claim compensation. Since 1999 we’ve helped thousands of people – providing free access to compassionate legal advice and expert no win, no fee solicitors. With over 2,000 five-star reviews on customer review platform Trustpilot, we are one of the UK’s best rated accident claims companies. Here’s how making a claim with us works.

    Firstly, tell us what happened

    We understand that making a claim for compensation is likely to feel like a step into the unknown. But calling us doesn’t mean you have to start a claim. Maybe you have questions about your legal rights. Or perhaps you want to know more about the process of seeking compensation. We are here to give you free advice that will enable you to make clear decisions. The first step is to tell us about what happened. One of our friendly UK advisers will take some details and talk through your options with you. 

    We’ll connect you with our solicitors

    We have a nationwide panel of specialist injury lawyers who are experienced in accident claims like yours. We will put you in touch with one of our friendly claim specialists who will take a few details from you and can usually let you know there and then if they can accept your claim. This is a free claim assessment and there is no obligation to use our service.

    You decide if you want to go ahead

    If your case is accepted and you want to go ahead, your solicitor will take care of the legal process from start to finish – working to secure the maximum compensation you deserve as quickly and efficiently as possible. You will be kept up to speed every step of the way. And remember: our panel of expert solicitors work on a no win, no fee basis. There are no upfront costs – and if your claim is unsuccessful, you won’t pay a penny to anyone. Instead our solicitors only charge a fee if you are awarded compensation, and this would be agreed with you upfront. Whatever happens, we will never pressure you to make a claim that you feel unsure of. And you will never be left out of pocket. That’s a promise.

    Make a FREE enquiry

    To find out more about claiming compensation, call us now on freephone 0800 0511 511. We offer free help and guidance with your compensation claim – with no obligation. We’re here to support you and make the process of claiming compensation as simple and straightforward as possible for you.

    Rated Excellent on Trustpilot

    Super brilliant

    I was very nervous about putting in a claim, but these guys put me at ease made it an easy process. Everybody has been super super helpful. The communication has been 10 out of 10 absolutely brilliant and it’s made the whole process lot less stressful.

    M

    - Melanie

    Great service so far

    Great service so far, they walked me through the whole process without a load of jargon.

    M

    - David Farrell

    Great service

    great service, quick and easy. honestly fastest service and best.

    M

    - Miss Anna Konfiszer

    That can trust this, phone back was very fast, did not wait at anytime.

    Help was there, the minute I spoke to them, the polite conversation I had, made me feel easy, I felt it was.a long lost family. I would recommend them to anyone. I can't ask for better human beings.

    J

    - Jullien

    Very quick and easy

    Very quick and easy, everyone I’ve spoken to has been friendly and polite, all in all a great experience

    M

    - Martin Cooper

    Overall respectful and heartfelt…

    Overall respectful and heartfelt concern of the circumstances i am going through Prompt and fast in response and helping me understand the process with ease

    M

    - Mr. David Chizenga

    Extremely helpful

    I was quite sceptical when I first started having never used this service before. Debbie the lady that spoke to me was so helpful and explained everything fully. She also answered any questions that I had and explained again if I did not fully understand anything. Brilliant customer service

    R

    - Roz

    Very polite

    Very polite, asked all the relevant questions passed me over to the solicitor who said to take the claim on I was very impressed

    N

    - Neil

    Made to feel at ease

    Made to feel at ease, very helpful and sympathetic, very quick and easy.

    M

    - Blaine

    Personal claim injury enquiry

    I initially first made enquiries accident claim enquiry line and they were most helpful when I explained to them about injury that happened at work last week and it was through them I was able to get in touch with a reputable group of solicitors to act on my behalf

    K

    - Karen

    Absolutely outstanding service

    Absolutely outstanding service, it’s not even being a week and the balls is rolling, every single person I’ve spoken too have been so understanding and super supportive, patient, polite!!

    M

    - Miss Megan Mount

    They got me fast solicitor and…

    They got me fast solicitor and solicitor took case on same day. All done on phone via email

    M

    - Gemma Radford

    Jessie was a good listener and informative.

    This was a great place to start enquiring about an accident, if like me you procrastinate on matters, its been stress free. I've been treated respectfully and for that I'm grateful for that

    A

    - Anthony

    Fantastic company

    Fantastic company, sorted me out with solicitors straight away. Aways very polite and helpful.

    M

    - Customer

    Never had such good dealings with any...

    Never had such good dealings with any law firms before reception amazing Alison who is dealing with my claim superb couldn't fault them at all

    M

    - Ms Dawn

    What a great friendly team yous are...

    What a great friendly team yous are really very helpful and understanding and realy care about you. What a great company to deal with 100% honest.

    M

    - Mr Alan

    Very polite and helpful

    There’s even a app that helps you through claim as it progresses

    M

    - Scott Hayle

    Absolutely lovely friendly staff very…

    Absolutely lovely friendly staff very afficiant and caring. Follow up call and if any problems they are there at the end of the phone 10 out of 10 service

    M

    - Danny

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    Free claim assessment
    with no obligation!

      By submitting this form you agree to be contacted by Accident Compensation Helpline. There is no obligation to use our service.

      Accident Compensation Helpline is a claims management company regulated by the Financial Conduct Authority (FCA) in respect of regulated claims management activities. Our registration is recorded on the website www.fca.org.uk Our authorisation number is 830520.

      Accident Compensation Helpline provide a personal injury claims marketing service to our panel of solicitors, who are regulated by the Solicitors Regulation Authority. We receive a marketing fee from our panel solicitors, ensuring that our service is free of charge to you. You are under no obligation to instruct one of our panel solcitors, you are free to use a solicitor of your choice.

      *No Win No Fee - our panel of solicitors offer a no win, no fee service. This will protect you and means that if you don’t win your claim, there will be no cost to you. Customers typically pay a success fee of 25% of the compensation awarded to cover legal costs. This may vary, but will always be agreed with your solicitors upfront. Solicitors terms and conditions apply.

      The compensation amounts on this website are based upon the ‘Guidelines for the assessment of general damages in personal injury cases’ from the Judicial College Guidelines. All claims are individual and the amount of compensation awarded can vary, depending upon the individual circumstances of the claim.

      © 2023 www.accident-helpline.uk.com

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          How much could your claim be worth?

          Have you been injured in an accident in the last 3 years?
          Did the accident happen in the UK?
          Have you suffered financial losses such as loss of earnings?
          Where were you injured?

          Amounts are based on government 'Guidelines for assessment of general damages in personal injury cases'

          • Neck & Back Injuries

            • Minor neck injuries

              Up to £7,890

              Where a full recovery takes place within a period of about one to two years.

            • Moderate neck injuries

              Up to £38,490

              Injuries such as fractures or dislocations which cause severe immediate symptoms and which may necessitate spinal fusion.

            • Severe neck injuries

              Up to £148,330

              Neck injury associated with incomplete paraplegia or resulting in permanent spastic quadriparesis.

            • Minor back injury

              Up to £12,510

              Where a full recovery or a recovery to nuisance level takes place without surgery within about two to five years.

            • Moderate back injury

              Up to £27,760

              Many frequently encountered injuries to the back such as disturbance of ligaments and muscles giving rise to backache, soft tissue injuries resulting in a prolonged acceleration and / or exacerbation of a pre-existing back condition.

            • Severe back injury

              Up to £160,980

              Cases of the most severe injury involving damage to the spinal cord and nerve roots, leading to a combination of very serious consequences not normally found in cases of back injury.

          • Head Injuries

            • Minor brain or head injury

              Up to £12,770

              In these cases brain damage, if any, will have been minimal. The bottom of the bracket will reflect full recovery within a few weeks.

            • Moderate brain damage

              Up to £219,070

              This category is distinguished from the moderately severe category by the fact that the degree of dependence is markedly lower.

            • Moderately severe brain damage

              Up to £282,010

              The insured person will be very seriously disabled. There will be substantial dependence on others and a need for constant professional and other care.

            • Very severe brain damage

              Up to £403,990

              In cases at the top of this bracket there may be some ability to follow basic commands, recovery of eye opening and return of sleep and waking patterns and postural reflex movement.

          • Shoulder Injuries

            • Minor shoulder injury

              Up to £7,890

              Soft tissue injury to your shoulder with considerable pain but almost complete recovery within one to two years.

            • Moderate - severe shoulder injury

              Up to £12,770

              Frozen shoulder with limitation of movement and discomfort with symptoms persisting for about two years. Also soft tissue injuries with more than minimal symptoms persisting after two years but not permanent. Often associated with neck injuries and involving damage to the brachial plexus resulting in significant disability.

            • Fracture of clavicle

              Up to £12,240

              The level of the award will depend on extent of fracture, level of disability, residual symptoms, and whether temporary or permanent, and whether union is anatomically displaced.

          • Eye Injuries

            • Minor eye injury

              Up to £8,730

              In this bracket fall cases of minor injuries, such as being struck in the eye, exposure to fumes including smoke, or being splashed by liquids, causing initial pain and some temporary interference with vision.

            • Complete loss of sight in one eye

              Up to £54,830

              This award takes account of some risk of sympathetic ophthalmia.

            • Total loss of one eye

              Up to £65,710

              The level of the award within the bracket will depend on age, psychiatric consequences, and cosmetic effect.

          • Hearing Loss

            • Partial hearing loss and/or tinnitus

              Up to £45,540

              This category covers the bulk of deafness cases which usually result from exposure to noise at work over a prolonged period.

            • Total loss of hearing in one ear

              Up to £45,540

              Cases will tend towards the higher end of the bracket where there are associated problems, such as tinnitus, dizziness or headaches.

            • Total deafness

              Up to £109,650

              The lower end of the bracket is appropriate for cases where there is no speech deficit or tinnitus. The higher end is appropriate for cases involving both of these.

          • Facial Injuries

            • Fractures of nose or nasal complex

              Up to £5,100

              (Displaced fracture where recovery is complete but only after surgery.)

            • Fractures of cheekbones

              Up to £15,780

              Serious Fractures requiring surgery but with lasting consequences such as paraesthesia in the cheeks or the lips or some element of disfigurement.

            • Fractures of jaws

              Up to £30,490

              Serious fracture with permanent consequences such as difficulty in opening the mouth or with eating or where there is paraesthesia in the area of the jaw.

            • Damage to teeth

              Up to £11,410

              Loss of or serious damage to several front teeth.

          • Arm Injuries

            • Loss of one arm

              Not less than £137,160

              Arm amputated at the shoulder.

            • Less severe injury arm injury

              Up to £39,170

              While there will have been significant disabilities, a substantial degree of recovery will have taken place or will be expected.

            • Simple fractures

              Up to £19,200

              Simple Fractures of the Forearm.

          • Elbow Injuries

            • Severe elbow injury

              Up to £54,830

              A Severely Disabling Injury.

            • Less severe injuries elbow injury

              Up to £32,010

              Injuries causing impairment of function but not involving major surgery or significant disability.

            • Moderate or minor injury elbow injury

              Up to £12,590

              Most elbow injuries fall into this category. They comprise simple fractures, tennis elbow syndrome and lacerations; i.e., those injuries which cause no permanent damage and do not result in any permanent impairment of function.

          • Wrist Injuries

            • Very minor wrist injuries

              Up to £4,740

              Undisplaced or minimal displaced fractures and soft tissue injuries necessitating application of plaster or bandage for a matter of weeks and a full or virtual recovery within up to 12 months or so.

            • Less severe injuries wrist injuries

              Up to £24,500

              Where these still result in some permanent disability as, for example, a degree of persisting pain and stiffness.

            • Severe wrist injuries

              Up to £59,860

              Injuries resulting in complete loss of function in the wrist, for example, where an arthrodesis has been performed.

          • Hand / Finger Injuries

            • Serious damage to both hands

              Up to £84,570

              Such injuries will have given rise to permanent cosmetic disability and significant loss of function.

            • Moderate hand injury

              Up to £13,280

              Crush injuries, penetrating wounds, soft tissue type and deep lacerations. The top of the bracket would be appropriate where surgery has failed and permanent disability remains. The bottom of the bracket would be appropriate for permanent but non-intrusive symptoms.

            • Severe hand injuries

              Up to £18,740

              Total Loss of Index Finger.

            • Severe hand injuries

              Up to £54,830

              Loss of Thumb.

          • Hip / Pelvis Injury

            • Severe hip / pelvis injury

              Up to £130,930

              Extensive fractures of the pelvis involving, for example, dislocation of a low back joint and a reputed bladder, or a hip injury resulting in spondylolisthesis of a low back joint with intolerable pain and necessitating spinal fusion.

            • Moderate hip / pelvis injury

              Up to £39,170

              Significant injury to the pelvis or hip but any permanent disability is not major and any future risk not great.

            • Lesser injuries hip / pelvis injury

              Up to £12,950

              Cases where despite significant injury there is little or no residual disability. Where there has been a complete recovery within two years, the award may but is unlikely to exceed the mid-point in the range.

          • Leg Injuries

            • Above-knee amputation of one leg

              Up to £137,470

              The award will depend upon such factors as the level of the amputation; the severity of any phantom pains; associated psychological problems; the success of any prosthetics; any side effects such as backache and the risk of developing osteoarthritis in the remaining joints of both lower limbs or in the hips and spine.

            • Severe leg injury

              Up to £54,830

              Serious compound or comminuted fractures or injuries to joints or ligaments resulting in instability, prolonged treatment, a lengthy period of non-weight-bearing, the near certainty that arthritis will ensue; extensive scarring. To justify an award within this bracket a combination of such features will generally be necessary.

            • Moderate leg injury

              Up to £27,760

              Fractures from which an incomplete recovery is made or serious soft tissue injuries.

            • Less severe leg injuries

              Up to £14,080

              Simple fracture of a femur with no damage to articular surfaces.

          • Knee Injuries

            • Severe knee injury

              Up to £96,210

              Serious knee injury where there has been disruption of the joint, the development of ostearthristis, gross ligamentous damage, lengthy treatment, considerable pain and loss of function, an arthroplasty or arthrodesis has taken place or is inevitable.

            • Moderate knee injury

              Up to £26,190

              Injuries involving dislocation, torn cartilage or meniscus which results in minor instability, wasting, weakness, or other mild future disability.

          • Ankle Injuries

            • Severe ankle injury

              Up to £50,060

              Injuries necessitating and extensive period of treatment and/or a lengthy period in plaster or where pins and plates have been inserted and there is significant residual disability in the form of ankle instability and severely limited ability to walk.

            • Moderate ankle injury

              Up to £26,590

              Fractures, ligamentous tears and the like which give rise to less serious disabilities such as difficulty in walking on uneven ground, difficulty standing or walking for long periods of time, awkwardness on stairs, irritation from metal plates and residual scarring.

            • Modest injuries ankle injury

              Up to £13,740

              The less serious, minor or undisplaced fractures, sprains and ligamentous injuries.

          • Toe Injuries

            • Severe toe injury

              In the region of £31,310

              Amputation of the Great Toe

            • Moderate toe injuries

              Up to £9,600

              These injuries include relatively straight forward fractures or the exacerbation of a pre-existing degenerative condition or laceration injuries to one or more toes.

          • Hair Damage

            • Hair / scalp injuries

              Up to £11,020

              Damage to hair in consequence of defective permanent waving, tinting, or the like, where the effects are dermatitis, eczema or tingling or 'burning' of the scalp causing dry, brittle hair, which breaks off and/or falls out, leading to distress, depression, embarrassment and loss of confidence, and inhibitating social life

            • Hair / scalp injuries

              Up to £9,600

              Less serious versions of the above where symptoms are fewer or only of a minor character; also, cases where hair has been pulled out leaving bald patches.

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              Have you been injured in an accident?

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                Start Your Claim

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                Or simply call us now on freephone

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                  Let's get started

                  Fill in your details below to start your claim – with no obligation


                  Or if you would like to speak with our friendly advisors right now – simply call

                  0800 0511 511

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                    Let's get started

                    Fill in your details below to start your claim – with no obligation


                    Or if you would like to speak with our friendly advisors right now – simply call

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                      Or to speak with our friendly advisors right now - simply call

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