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Supermarket accident compensation

Compensation for a

Supermarket Accident

  • No Win No Fee claims
  • Maximum payouts
  • No upfront costs
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Rated 5.0 out of 5 based on 2,955 reviews on

Find out HOW MUCH your claim could be worth

    What type of accident have you had?

    Did the accident happen in the last 3 years?

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    Did the accident happen in the UK?

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    Where were you injured?

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    By submitting this form you agree to be contacted by Accident Compensation Helpline - with no obligation to use our service.

    Your privacy is important to us

    What supermarket accidents can you claim for

    Slip, Trips and Falls

    Due to spillages, disrepair, cardboard and roll cages left out or car park issues.

    Falling Objects

    Incorrectly stacked displays or poorly stacked products on high shelving.

    Manual Handling

    Injured while working at a supermarket, we can help you claim compenstation.

    Supermarkets have a legal duty to protect you

    From floor spillages to falling display items, supermarket accidents have a wide variety of causes. Often these types of accident would have been prevented if the people responsible had followed proper health and safety procedures. You don’t deserve to be left in pain and out of pocket because of somebody else’s negligence. Besides which, supermarkets have a legal duty to protect you. We provide clear advice about your rights – and can help you claim the compensation you deserve.

    Why choose us?

    Expert Support

    Whatever the cause of your injury, your claim will be handled by experienced personal injury claim specialists.

    No Win No Fee

    Our solicitors offer a no win, no fee service. This simply means that if your claim is unsuccessful, there should be no cost to you.

    Confidential

    Everything is confidential, free of upfront costs and we will never pressure you to start a claim if you don’t want to.

    No Win No Fee

    Our solicitors offer a no win, no fee service. This simply means that If you don't win your claim, there will be no cost to you.

    Maximum Payouts

    Our panel of dedicated solicitors will work to claim the maximum compensation available to you, in the shortest time possible.

    Interim Payments

    Interim payments may be available in certain circumstances. Our solicitors will always try to secure interim payments where needed.

    It’s not fair when you are injured through no fault of your own

    It can feel extremely unfair when you suffer an accident in a shop or a supermarket. As a customer, you shouldn’t have to fear getting hurt simply for going shopping. Nor should you have to experience the distress of having an accident in front of strangers. That’s why – by law – supermarkets must keep their premises safe for customers as well as their staff, whether you are in store, in the car park or on a petrol station forecourt.

    Our happy customers

    Everyone I had spoken to was really nice and helpful and helped me through the process. Quick easy and stress free

    -Mr Eifion Wiliams

    Great service so far, they walked me through the whole process without a load of jargon.

    -David Farrell

    What a great friendly team yous are really very helpful and understanding and realy care about you. What a great company to deal with 100% honest.

    -Mr Alan Ganley

    Everyone I had spoken to was really nice and helpful and helped me through the process. Quick easy and stress free

    -Eifion

    Great service so far, they walked me through the whole process without a load of jargon.

    -David F

    What a great friendly team yous are really very helpful and understanding and realy care about you. What a great company to deal with 100% honest.

    -Alan G

    How much compensation are you entitled to?

    Supermarket accidents can cause anything from minor cuts to life-threatening injuries. For that reason it’s difficult to put a figure on how much compensation you may receive without knowing a few details about what happened to you. You can count on our solicitors to do everything in their power to make sure you receive the maximum amount of compensation in the shortest time possible. You may even receive upfront payments while you wait for a final settlement.

    Free consultation

    We understand that seeking compensation can sometimes feel daunting. But if what happened to you feels wrong, you deserve clear advice to help put it right. So let us make you a promise: calling us doesn’t mean you have to start a claim. We are simply here to provide you with free advice about where you stand. Perhaps you have questions about your legal rights. Or maybe you want to know more about the process of seeking compensation. We are here to help – giving you the insight, compassion and respect you deserve.

    Find out if you have a claim
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        By submitting this form you agree to be contacted by Accident Compensation Helpline - with no obligation.

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              How much could your claim be worth?

              Have you been injured in an accident in the last 3 years?
              Did the accident happen in the UK?
              Have you suffered financial losses such as loss of earnings?
              Where were you injured?

              Amounts are based on government 'Guidelines for assessment of general damages in personal injury cases'

              • Neck & Back Injuries

                • Minor neck injuries

                  Up to £10,420

                  Where a full recovery takes place within a period of about one to two years.

                • Moderate neck injuries

                  Up to £50,850

                  Injuries such as fractures or dislocations which cause severe immediate symptoms and which may necessitate spinal fusion.

                • Severe neck injuries

                  Up to £195,970

                  Neck injury associated with incomplete paraplegia or resulting in permanent spastic quadriparesis.

                • Minor back injury

                  Up to £16,520

                  Where a full recovery or a recovery to nuisance level takes place without surgery within about two to five years.

                • Moderate back injury

                  Up to £36,680

                  Many frequently encountered injuries to the back such as disturbance of ligaments and muscles giving rise to backache, soft tissue injuries resulting in a prolonged acceleration and / or exacerbation of a pre-existing back condition.

                • Severe back injury

                  Up to £212,670

                  Cases of the most severe injury involving damage to the spinal cord and nerve roots, leading to a combination of very serious consequences not normally found in cases of back injury.

              • Head Injuries

                • Minor brain or head injury

                  Up to £16,870

                  In these cases brain damage, if any, will have been minimal. The bottom of the bracket will reflect full recovery within a few weeks.

                • Moderate brain damage

                  Up to £289,420

                  This category is distinguished from the moderately severe category by the fact that the degree of dependence is markedly lower.

                • Moderately severe brain damage

                  Up to £372,570

                  The insured person will be very seriously disabled. There will be substantial dependence on others and a need for constant professional and other care.

                • Very severe brain damage

                  Up to £533,720

                  In cases at the top of this bracket there may be some ability to follow basic commands, recovery of eye opening and return of sleep and waking patterns and postural reflex movement.

              • Shoulder Injuries

                • Minor shoulder injury

                  Up to £10,420

                  Soft tissue injury to your shoulder with considerable pain but almost complete recovery within one to two years.

                • Moderate - severe shoulder injury

                  Up to £25,370

                  Frozen shoulder with limitation of movement and discomfort with symptoms persisting for about two years. Also soft tissue injuries with more than minimal symptoms persisting after two years but not permanent. Often associated with neck injuries and involving damage to the brachial plexus resulting in significant disability.

                • Fracture of clavicle

                  Up to £16,170

                  The level of the award will depend on extent of fracture, level of disability, residual symptoms, and whether temporary or permanent, and whether union is anatomically displaced.

              • Eye Injuries

                • Minor eye injury

                  Up to £11,540

                  In this bracket fall cases of minor injuries, such as being struck in the eye, exposure to fumes including smoke, or being splashed by liquids, causing initial pain and some temporary interference with vision.

                • Complete loss of sight in one eye

                  Up to £72,440

                  This award takes account of some risk of sympathetic ophthalmia.

                • Total loss of one eye

                  Up to £86,820

                  The level of the award within the bracket will depend on age, psychiatric consequences, and cosmetic effect.

              • Hearing Loss

                • Partial hearing loss and/or tinnitus

                  Up to £60,160

                  This category covers the bulk of deafness cases which usually result from exposure to noise at work over a prolonged period.

                • Total loss of hearing in one ear

                  Up to £60,160

                  Cases will tend towards the higher end of the bracket where there are associated problems, such as tinnitus, dizziness or headaches.

                • Total deafness

                  Up to £144,860

                  The lower end of the bracket is appropriate for cases where there is no speech deficit or tinnitus. The higher end is appropriate for cases involving both of these.

              • Facial Injuries

                • Fractures of nose or nasal complex

                  Up to £6,740

                  (Displaced fracture where recovery is complete but only after surgery.)

                • Fractures of cheekbones

                  Up to £20,850

                  Serious Fractures requiring surgery but with lasting consequences such as paraesthesia in the cheeks or the lips or some element of disfigurement.

                • Fractures of jaws

                  Up to £40,280

                  Serious fracture with permanent consequences such as difficulty in opening the mouth or with eating or where there is paraesthesia in the area of the jaw.

                • Damage to teeth

                  Up to £15,080

                  Loss of or serious damage to several front teeth.

              • Arm Injuries

                • Loss of one arm

                  Up to £181,200

                  Arm amputated at the shoulder.

                • Less severe injury arm injury

                  Up to £47,810

                  While there will have been significant disabilities, a substantial degree of recovery will have taken place or will be expected.

                • Simple fractures

                  Up to £23,430

                  Simple Fractures of the Forearm.

              • Elbow Injuries

                • Severe elbow injury

                  Up to £72,440

                  A Severely Disabling Injury.

                • Less severe injuries elbow injury

                  Up to £42,290

                  Injuries causing impairment of function but not involving major surgery or significant disability.

                • Moderate or minor injury elbow injury

                  Up to £16,640

                  Most elbow injuries fall into this category. They comprise simple fractures, tennis elbow syndrome and lacerations; i.e., those injuries which cause no permanent damage and do not result in any permanent impairment of function.

              • Wrist Injuries

                • Very minor wrist injuries

                  Up to £6,270

                  Undisplaced or minimal displaced fractures and soft tissue injuries necessitating application of plaster or bandage for a matter of weeks and a full or virtual recovery within up to 12 months or so.

                • Less severe injuries wrist injuries

                  Up to £32,370

                  Where these still result in some permanent disability as, for example, a degree of persisting pain and stiffness.

                • Severe wrist injuries

                  Up to £79,080

                  Injuries resulting in complete loss of function in the wrist, for example, where an arthrodesis has been performed.

              • Hand / Finger Injuries

                • Serious damage to both hands

                  Up to £111,730

                  Such injuries will have given rise to permanent cosmetic disability and significant loss of function.

                • Moderate hand injury

                  Up to £22,150

                  Crush injuries, penetrating wounds, soft tissue type and deep lacerations. The top of the bracket would be appropriate where surgery has failed and permanent disability remains. The bottom of the bracket would be appropriate for permanent but non-intrusive symptoms.

                • Severe hand injuries

                  Up to £25,890

                  Total Loss of Index Finger.

                • Severe hand injuries

                  Up to £72,440

                  Loss of Thumb.

              • Hip / Pelvis Injury

                • Severe hip / pelvis injury

                  Up to £172,970

                  Extensive fractures of the pelvis involving, for example, dislocation of a low back joint and a reputed bladder, or a hip injury resulting in spondylolisthesis of a low back joint with intolerable pain and necessitating spinal fusion.

                • Moderate hip / pelvis injury

                  Up to £51,750

                  Significant injury to the pelvis or hip but any permanent disability is not major and any future risk not great.

                • Lesser injuries hip / pelvis injury

                  Up to £16,640

                  Cases where despite significant injury there is little or no residual disability. Where there has been a complete recovery within two years, the award may but is unlikely to exceed the mid-point in the range.

              • Leg Injuries

                • Above-knee amputation of one leg

                  Up to £181,610

                  The award will depend upon such factors as the level of the amputation; the severity of any phantom pains; associated psychological problems; the success of any prosthetics; any side effects such as backache and the risk of developing osteoarthritis in the remaining joints of both lower limbs or in the hips and spine.

                • Severe leg injury

                  Up to £72,440

                  Serious compound or comminuted fractures or injuries to joints or ligaments resulting in instability, prolonged treatment, a lengthy period of non-weight-bearing, the near certainty that arthritis will ensue; extensive scarring. To justify an award within this bracket a combination of such features will generally be necessary.

                • Moderate leg injury

                  Up to £36,680

                  Fractures from which an incomplete recovery is made or serious soft tissue injuries.

                • Less severe leg injuries

                  Up to £18,600

                  Simple fracture of a femur with no damage to articular surfaces.

              • Knee Injuries

                • Severe knee injury

                  Up to £127,110

                  Serious knee injury where there has been disruption of the joint, the development of ostearthristis, gross ligamentous damage, lengthy treatment, considerable pain and loss of function, an arthroplasty or arthrodesis has taken place or is inevitable.

                • Moderate knee injury

                  Up to £34,600

                  Injuries involving dislocation, torn cartilage or meniscus which results in minor instability, wasting, weakness, or other mild future disability.

              • Ankle Injuries

                • Severe ankle injury

                  Up to £66,140

                  Injuries necessitating and extensive period of treatment and/or a lengthy period in plaster or where pins and plates have been inserted and there is significant residual disability in the form of ankle instability and severely limited ability to walk.

                • Moderate ankle injury

                  Up to £35,130

                  Fractures, ligamentous tears and the like which give rise to less serious disabilities such as difficulty in walking on uneven ground, difficulty standing or walking for long periods of time, awkwardness on stairs, irritation from metal plates and residual scarring.

                • Modest injuries ankle injury

                  Up to £18,150

                  The less serious, minor or undisplaced fractures, sprains and ligamentous injuries.

              • Toe Injuries

                • Severe toe injury

                  Up to £41,370

                  Amputation of the Great Toe

                • Moderate toe injuries

                  Up to £12,690

                  These injuries include relatively straight forward fractures or the exacerbation of a pre-existing degenerative condition or laceration injuries to one or more toes.

              • Hair Damage

                • Hair / scalp injuries

                  Up to £14,560

                  Damage to hair in consequence of defective permanent waving, tinting, or the like, where the effects are dermatitis, eczema or tingling or 'burning' of the scalp causing dry, brittle hair, which breaks off and/or falls out, leading to distress, depression, embarrassment and loss of confidence, and inhibitating social life

                • Hair / scalp injuries

                  Up to £9,700

                  Less serious versions of the above where symptoms are fewer or only of a minor character; also, cases where hair has been pulled out leaving bald patches.

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                Have you been injured in an accident?

                Was the accident in the last 3 years?

                Was the accident in the UK?

                By submitting this form you agree to be contacted by Accident Compensation Helpline. There is no obligation to use our service.

                  Find out if you have a claim, it's fast and easy!

                  By submitting this form you agree to be contacted by Accident Compensation Helpline.

                  There is no obligation to use our service.

                    Start Your Claim

                    Fill in your details below to start a claim – with no obligation!


                    Or simply call us now on freephone

                    0800 0511 511

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                      Find out if you have a claim

                      Request a free claim assessment - with no obligation to use our service.


                      Or if you would like to speak with our friendly advisors right now – call us free on

                      0800 0511 511

                      < Back

                        Find out if you have a claim

                        Request a free claim assessment - with no obligation to use our service.


                        Or if you would like to speak with our friendly advisors right now – call us free on

                        0800 0511 511

                        < Back

                          Are you entitled to compensation?

                          Fill in your details below for free advice – with no obligation


                          Or to speak with our friendly advisors right now - simply call

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