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Your personal injury claim specialists
Contact our team of friendly advisors for a no obligation discussion about your compensation claim

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Complaints procedure

Accident Compensation Helpline is committed to providing the highest level of service to all of our clients at all times. However, we recognise that occasionally something can go wrong in the delivery of a service that leaves you dissatisfied. Should this happen we would appreciate being given the opportunity to resolve any problems or difficulties.

 

Our aim will always be to bring such matters to a conclusion promptly and to your entire satisfaction.

If you are not happy with our service however for any reason, please do not hesitate to contact us. Please visit our page explaining our Complaints Procedure.

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Please email all marketing enquiries to: [email protected] 

Does your claim qualify

If you feel what happened was unfair, then you deserve clear advice to find out where you stand. You may be entitled to thousands of pounds in compensation.

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    By submitting this form you agree to be contacted by Accident Compensation Helpline. There is no obligation to use our service.

    Accident Compensation Helpline is a claims management company regulated by the Financial Conduct Authority (FCA) in respect of regulated claims management activities. Our registration is recorded on the website www.fca.org.uk. Our authorisation number is 830520. We provide a marketing service to our panel solicitors who are regulated by the Solicitors Regulation Authority.

    No Win No Fee - our panel of solicitors offer a no win, no fee service. This will protect you financially and means that if your claim is unsuccessful, there will be no cost to you. Customers typically pay a success fee of 25% of the compensation awarded to cover their legal costs. This may vary, but will always be agreed with your solicitors upfront. Solicitors terms and conditions apply.

    The compensation amounts on this website are based on the ‘Guidelines for the assessment of general damages in personal injury cases’ from the Judicial College Guidelines. All claims are individual and the amount of compensation awarded can vary, depending upon the individual circumstances of the claim.

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        How much could your claim be worth?

        Have you been injured in an accident in the last 3 years?
        Did the accident happen in the UK?
        Have you suffered financial losses such as loss of earnings?
        Where were you injured?

        Amounts are based on government 'Guidelines for assessment of general damages in personal injury cases'

        • Neck & Back Injuries

          • Minor neck injuries

            Up to £9,630

            Where a full recovery takes place within a period of about one to two years.

          • Moderate neck injuries

            Up to £46,970

            Injuries such as fractures or dislocations which cause severe immediate symptoms and which may necessitate spinal fusion.

          • Severe neck injuries

            Up to £181,020

            Neck injury associated with incomplete paraplegia or resulting in permanent spastic quadriparesis.

          • Minor back injury

            Up to £15,260

            Where a full recovery or a recovery to nuisance level takes place without surgery within about two to five years.

          • Moderate back injury

            Up to £33,880

            Many frequently encountered injuries to the back such as disturbance of ligaments and muscles giving rise to backache, soft tissue injuries resulting in a prolonged acceleration and / or exacerbation of a pre-existing back condition.

          • Severe back injury

            Up to £196,450

            Cases of the most severe injury involving damage to the spinal cord and nerve roots, leading to a combination of very serious consequences not normally found in cases of back injury.

        • Head Injuries

          • Minor brain or head injury

            Up to £15,580

            In these cases brain damage, if any, will have been minimal. The bottom of the bracket will reflect full recovery within a few weeks.

          • Moderate brain damage

            Up to £267,340

            This category is distinguished from the moderately severe category by the fact that the degree of dependence is markedly lower.

          • Moderately severe brain damage

            Up to £344,150

            The insured person will be very seriously disabled. There will be substantial dependence on others and a need for constant professional and other care.

          • Very severe brain damage

            Up to £493,000

            In cases at the top of this bracket there may be some ability to follow basic commands, recovery of eye opening and return of sleep and waking patterns and postural reflex movement.

        • Shoulder Injuries

          • Minor shoulder injury

            Up to £9,630

            Soft tissue injury to your shoulder with considerable pain but almost complete recovery within one to two years.

          • Moderate - severe shoulder injury

            Up to £23,430

            Frozen shoulder with limitation of movement and discomfort with symptoms persisting for about two years. Also soft tissue injuries with more than minimal symptoms persisting after two years but not permanent. Often associated with neck injuries and involving damage to the brachial plexus resulting in significant disability.

          • Fracture of clavicle

            Up to £14,940

            The level of the award will depend on extent of fracture, level of disability, residual symptoms, and whether temporary or permanent, and whether union is anatomically displaced.

        • Eye Injuries

          • Minor eye injury

            Up to £10,660

            In this bracket fall cases of minor injuries, such as being struck in the eye, exposure to fumes including smoke, or being splashed by liquids, causing initial pain and some temporary interference with vision.

          • Complete loss of sight in one eye

            Up to £66,920

            This award takes account of some risk of sympathetic ophthalmia.

          • Total loss of one eye

            Up to £80,210

            The level of the award within the bracket will depend on age, psychiatric consequences, and cosmetic effect.

        • Hearing Loss

          • Partial hearing loss and/or tinnitus

            Up to £55,570

            This category covers the bulk of deafness cases which usually result from exposure to noise at work over a prolonged period.

          • Total loss of hearing in one ear

            Up to £55,570

            Cases will tend towards the higher end of the bracket where there are associated problems, such as tinnitus, dizziness or headaches.

          • Total deafness

            Up to £133,810

            The lower end of the bracket is appropriate for cases where there is no speech deficit or tinnitus. The higher end is appropriate for cases involving both of these.

        • Facial Injuries

          • Fractures of nose or nasal complex

            Up to £6,230

            (Displaced fracture where recovery is complete but only after surgery.)

          • Fractures of cheekbones

            Up to £19,260

            Serious Fractures requiring surgery but with lasting consequences such as paraesthesia in the cheeks or the lips or some element of disfigurement.

          • Fractures of jaws

            Up to £37,210

            Serious fracture with permanent consequences such as difficulty in opening the mouth or with eating or where there is paraesthesia in the area of the jaw.

          • Damage to teeth

            Up to £13,930

            Loss of or serious damage to several front teeth.

        • Arm Injuries

          • Loss of one arm

            Not less than £167,380

            Arm amputated at the shoulder.

          • Less severe injury arm injury

            Up to £47,810

            While there will have been significant disabilities, a substantial degree of recovery will have taken place or will be expected.

          • Simple fractures

            Up to £23,430

            Simple Fractures of the Forearm.

        • Elbow Injuries

          • Severe elbow injury

            Up to £66,920

            A Severely Disabling Injury.

          • Less severe injuries elbow injury

            Up to £39,070

            Injuries causing impairment of function but not involving major surgery or significant disability.

          • Moderate or minor injury elbow injury

            Up to £15,370

            Most elbow injuries fall into this category. They comprise simple fractures, tennis elbow syndrome and lacerations; i.e., those injuries which cause no permanent damage and do not result in any permanent impairment of function.

        • Wrist Injuries

          • Very minor wrist injuries

            Up to £5,790

            Undisplaced or minimal displaced fractures and soft tissue injuries necessitating application of plaster or bandage for a matter of weeks and a full or virtual recovery within up to 12 months or so.

          • Less severe injuries wrist injuries

            Up to £29,900

            Where these still result in some permanent disability as, for example, a degree of persisting pain and stiffness.

          • Severe wrist injuries

            Up to £73,050

            Injuries resulting in complete loss of function in the wrist, for example, where an arthrodesis has been performed.

        • Hand / Finger Injuries

          • Serious damage to both hands

            Up to £103,200

            Such injuries will have given rise to permanent cosmetic disability and significant loss of function.

          • Moderate hand injury

            Up to £16,200

            Crush injuries, penetrating wounds, soft tissue type and deep lacerations. The top of the bracket would be appropriate where surgery has failed and permanent disability remains. The bottom of the bracket would be appropriate for permanent but non-intrusive symptoms.

          • Severe hand injuries

            Up to £22,870

            Total Loss of Index Finger.

          • Severe hand injuries

            Up to £66,920

            Loss of Thumb.

        • Hip / Pelvis Injury

          • Severe hip / pelvis injury

            Up to £159,770

            Extensive fractures of the pelvis involving, for example, dislocation of a low back joint and a reputed bladder, or a hip injury resulting in spondylolisthesis of a low back joint with intolerable pain and necessitating spinal fusion.

          • Moderate hip / pelvis injury

            Up to £47,810

            Significant injury to the pelvis or hip but any permanent disability is not major and any future risk not great.

          • Lesser injuries hip / pelvis injury

            Up to £15,370

            Cases where despite significant injury there is little or no residual disability. Where there has been a complete recovery within two years, the award may but is unlikely to exceed the mid-point in the range.

        • Leg Injuries

          • Above-knee amputation of one leg

            Up to £167,760

            The award will depend upon such factors as the level of the amputation; the severity of any phantom pains; associated psychological problems; the success of any prosthetics; any side effects such as backache and the risk of developing osteoarthritis in the remaining joints of both lower limbs or in the hips and spine.

          • Severe leg injury

            Up to £66,920

            Serious compound or comminuted fractures or injuries to joints or ligaments resulting in instability, prolonged treatment, a lengthy period of non-weight-bearing, the near certainty that arthritis will ensue; extensive scarring. To justify an award within this bracket a combination of such features will generally be necessary.

          • Moderate leg injury

            Up to £33,880

            Fractures from which an incomplete recovery is made or serious soft tissue injuries.

          • Less severe leg injuries

            Up to £17,180

            Simple fracture of a femur with no damage to articular surfaces.

        • Knee Injuries

          • Severe knee injury

            Up to £117,410

            Serious knee injury where there has been disruption of the joint, the development of ostearthristis, gross ligamentous damage, lengthy treatment, considerable pain and loss of function, an arthroplasty or arthrodesis has taken place or is inevitable.

          • Moderate knee injury

            Up to £31,960

            Injuries involving dislocation, torn cartilage or meniscus which results in minor instability, wasting, weakness, or other mild future disability.

        • Ankle Injuries

          • Severe ankle injury

            Up to £61,090

            Injuries necessitating and extensive period of treatment and/or a lengthy period in plaster or where pins and plates have been inserted and there is significant residual disability in the form of ankle instability and severely limited ability to walk.

          • Moderate ankle injury

            Up to £32,450

            Fractures, ligamentous tears and the like which give rise to less serious disabilities such as difficulty in walking on uneven ground, difficulty standing or walking for long periods of time, awkwardness on stairs, irritation from metal plates and residual scarring.

          • Modest injuries ankle injury

            Up to £16,770

            The less serious, minor or undisplaced fractures, sprains and ligamentous injuries.

        • Toe Injuries

          • Severe toe injury

            In the region of £38,210

            Amputation of the Great Toe

          • Moderate toe injuries

            Up to £11,720

            These injuries include relatively straight forward fractures or the exacerbation of a pre-existing degenerative condition or laceration injuries to one or more toes.

        • Hair Damage

          • Hair / scalp injuries

            Up to £13,450

            Damage to hair in consequence of defective permanent waving, tinting, or the like, where the effects are dermatitis, eczema or tingling or 'burning' of the scalp causing dry, brittle hair, which breaks off and/or falls out, leading to distress, depression, embarrassment and loss of confidence, and inhibitating social life

          • Hair / scalp injuries

            Up to £8,960

            Less serious versions of the above where symptoms are fewer or only of a minor character; also, cases where hair has been pulled out leaving bald patches.

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          Have you been injured in an accident?

          Was the accident in the last 3 years?

          Was the accident in the UK?

          By submitting this form you agree to be contacted by Accident Compensation Helpline. There is no obligation to use our service.

            Find out if you have a claim!

            By submitting this form you agree to be contacted by Accident Compensation Helpline. There is no obligation to use our service.

              Start Your Claim

              Fill in your details below to start a claim – with no obligation!


              Or simply call us now on freephone

              0800 0511 511

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                Let's get started

                Fill in your details below to start your claim – with no obligation


                Or if you would like to speak with our friendly advisors right now – simply call

                0800 0511 511

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                  Let's get started

                  Fill in your details below to start your claim – with no obligation


                  Or if you would like to speak with our friendly advisors right now – simply call

                  0800 0511 511

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                    Are you entitled to compensation?

                    Fill in your details below for free advice – with no obligation


                    Or to speak with our friendly advisors right now - simply call

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